British Teledermatology Society

Factors For Success

Factors contributing to success of teledermatology services

  Success   Failure

Adequate central resources:

Time for teledermatology service allocated in job plan of dermatologist, allowing rapid feedback of advice to referring practitioner.

Good links with local GP users prior to setting up the teledermatology service, to encourage regular and appropriate use of the service.

Close ongoing communication with local GP users for regular audit of service and feedback of appropriate / inappropriate referrals


Streamlined electronic or paper booking service for patients requiring face-to-face dermatological consultation in the hospital after teledermatology

Integration of teledermatology referral into hospital notes if face-to-face hospital consultation required

Close links with hospital medical photography department

Enthusiastic and forward-thinking information technology department

Affordable software system with good IT support

Inadequate central resources:

Informal teleservice with no protected time allocated to allow quick responses to teledermatology referrals

Inadequate links established with GP users prior to setting up the service, so inappropriate or underuse of service

Lack of close communication with GP users to provide verbal advice to support teledermatology service if required

 

Lengthy waits for patients requiring face-to-face consultation if returned to GP to make standard referral

Teledermatology referral not easily accessible in the outpatient clinic if face-to-face consultation required.

 

Poor links with hospital medical photography and information technology departments

Expensive software system with unreliable IT backup

Adequate resources in primary care

Inadequate resources in primary care:

Staff resources to take photographic images. Ideally the images are taken in the GP practice or as close to the practice as possible. Images can be taken by either:

1. a trained nurse (ideally a dermatology nurse with knowledge the distribution of skin diseases)

2. the GP if consultation time allows.

3. a medical photographer (less likely to be available on site) 

Access to initial training to take high quality dermatological images (this may be via the local hospital medical photography department) 

Integration of the teledermatology system with the GP practice IT systems and patient record

Inadequately trained staff to take high quality dermatological images of relevant body sites

Insufficient time allocation in primary care to allow for photographic imaging on day of GP appointment, so patient required to make a separate visit for photographs

No facilities for photographic imaging at GP practice, so patient required to make separate visit to another site for imaging (eg local community hospital or medical photography department)

Insufficient history recorded by GP or nurse to allow an accurate diagnosis to be made based on photographic images